Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Luna & Lace. The terms "we", "us" and "our" refer to Luna & Lace.

Luna & Lace operates this online store and website, including all related information, content, features, tools, products and services, to provide customers with a curated shopping experience (the "Services"). Luna & Lace is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in them, explain the terms that apply when you access or use our website or purchase products from us.

Please read these Terms carefully before using our website or placing an order. By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not use our website.

Nothing in these Terms affects your statutory rights as a consumer.

SECTION 1 - ACCESS AND ACCOUNT

You must provide accurate, current and complete information when placing an order or creating an account with us.

If you create an account, you are responsible for keeping your account details and password secure and for all activity carried out through your account.

You must not use our website for any unlawful purpose or in a way that could damage, disrupt or interfere with the operation of our website or the experience of other customers.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information on our website are accurate.

Colours and the appearance of products may vary slightly depending on your device, screen settings and lighting.

Product information and availability may change from time to time. We reserve the right to discontinue products or limit quantities where reasonably necessary.

Nothing in these Terms affects your statutory rights relating to the quality, description or suitability of products.

SECTION 3 - ORDERS

When you place an order through our website, you are making an offer to purchase the products selected.

After placing an order, you will receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

We may need to cancel or decline an order in limited circumstances, such as where a product is unavailable, there is an obvious pricing or product information error, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order to the original payment method.

Our returns and refund arrangements are set out in our Return and Refund Policy.

Products purchased from Luna & Lace are intended for personal or household use and not for commercial resale unless agreed with us in advance.

SECTION 4 - PRICES AND PAYMENT

All prices displayed on our website are in pounds sterling (GBP).

Prices may change from time to time, but changes will not affect orders that have already been accepted.

The price payable for your order will be the price shown at checkout before you complete your purchase, together with any applicable delivery charges.

We aim to ensure that all prices and product information are accurate. If we discover an obvious error in the price of a product you have ordered, we will contact you as soon as reasonably possible and give you the option to confirm the order at the correct price or cancel it.

Payment must be made using one of the payment methods available at checkout.

SECTION 5 - SHIPPING AND DELIVERY

We will provide information about available delivery options, estimated delivery times and delivery charges at checkout or on our website.

We will make reasonable efforts to dispatch orders within the stated timeframe.

Delivery dates and times may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, strikes or other events beyond our control.

Nothing in these Terms removes or limits your legal rights in relation to delivery.

SECTION 6 - RETURNS, CANCELLATIONS AND REFUNDS

Our Return and Refund Policy explains our returns process and the conditions that apply to returns and refunds.

Nothing in our Return and Refund Policy or these Terms affects any statutory rights you may have as a consumer.

Where applicable, consumers buying online have statutory cancellation rights under UK law. Certain exceptions can apply, including to certain goods that are not suitable for return for health or hygiene reasons once unsealed.

If a product is faulty, damaged or not as described, please contact us as soon as possible so that we can assist you in accordance with your legal rights.

SECTION 7 - INTELLECTUAL PROPERTY

All content on the Luna & Lace website, including our name, logo, branding, text, photographs, graphics, product images and other materials, is owned by or licensed to Luna & Lace and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You must not copy, reproduce, distribute, modify, publish, sell or otherwise use our content without our prior written permission, except where permitted by law.

SECTION 8 - THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or use services provided by third parties.

We are not responsible for the content, availability, security or practices of third-party websites or services.

Where you choose to use a third-party service or visit a third-party website, you do so in accordance with that third party's terms and policies.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Luna & Lace is powered by Shopify, which enables us to provide the Services to you.

However, any sale or purchase made through our online store is made directly between you and Luna & Lace.

Shopify is not responsible for the products sold by Luna & Lace or for the contract between you and Luna & Lace.

SECTION 10 - PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

As our online store is powered by Shopify, Shopify may process certain information in connection with providing the Services. Further information about how personal information is handled is available in our Privacy Policy and Shopify's applicable privacy policies.

SECTION 11 - CUSTOMER FEEDBACK

If you choose to submit reviews, feedback, photographs, comments or other content to Luna & Lace, you confirm that you have the right to provide that content and that it does not infringe the rights of another person.

By submitting content to us, you grant Luna & Lace permission to use, reproduce and display that content for purposes connected with operating and promoting our business, subject to applicable law.

We may remove content that is unlawful, misleading, offensive, defamatory or otherwise inappropriate.

SECTION 12 - ERRORS AND OMISSIONS

We make reasonable efforts to ensure that information on our website is accurate.

However, there may occasionally be typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, delivery charges, availability or other information.

Where appropriate, we may correct such errors or update information.

If an obvious error affects an order you have placed, we will contact you and provide an appropriate solution in accordance with your legal rights.

SECTION 13 - PROHIBITED USES

You must not use our website:

(a) for any unlawful purpose;

(b) to infringe the rights of Luna & Lace or another person;

(c) to transmit viruses, malware or other harmful code;

(d) to attempt to gain unauthorised access to our website or systems;

(e) to interfere with the operation or security of our website;

(f) to impersonate another person or provide false information; or

(g) in any way that could reasonably cause harm to Luna & Lace, our customers or our website.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been breached.

SECTION 14 - TERMINATION

We may restrict or terminate access to an account where there is a reasonable basis to believe that the account is being used unlawfully, fraudulently or in breach of these Terms.

Termination of access does not affect any rights or obligations that arose before termination.

SECTION 15 - DISCLAIMER

We aim to keep our website and its information accurate and available, but we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under UK law.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Luna & Lace will not be responsible for losses that were not reasonably foreseeable at the time the contract was formed or for losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Nothing in these Terms affects your statutory rights as a consumer.

SECTION 17 - EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by events outside our reasonable control.

Such events may include natural disasters, severe weather, strikes, interruptions to transport or postal services, power or internet failures, government restrictions or other events beyond our reasonable control.

Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

SECTION 18 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the extent necessary.

The remaining provisions will continue to apply.

SECTION 19 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return and Refund Policy and any other policies referred to on our website, form the terms governing your use of our Services and purchases from Luna & Lace.

If any part of these Terms conflicts with your statutory consumer rights, your statutory rights will prevail.

SECTION 20 - CHANGES TO THESE TERMS

We may update these Terms from time to time.

The most current version will be published on this page. Changes will apply from the date they are published, unless otherwise stated.

Changes will not affect rights that have already arisen under an order or agreement.

SECTION 21 - GOVERNING LAW

These Terms and any contract between you and Luna & Lace are governed by the laws applicable in the United Kingdom jurisdiction in which Luna & Lace is based.

If you are a consumer, you will continue to benefit from any mandatory consumer protection rights available to you under the law that applies to your circumstances.

SECTION 22 - CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

Luna & Lace
Email: gencay@lunaandlace.com

Luna & Lace is operated by Gencay [SURNAME] as a sole trader in the United Kingdom.

Business address: [YOUR BUSINESS ADDRESS]

Nothing in these Terms affects your statutory rights as a consumer.